This site uses cookies. To find out more, see our Cookies Policy

Health Services Manager in Potters Bar at TLC Care

Date Posted: 4/13/2018

Job Snapshot

Job Description

Salary: £35,500 - £38,000 per annum

Closing Date: 13/05/2018

The TLC Group ethos is people come first. At TLC Group we specialise in the ownership and management of care homes and branded hotels and we have an impressive track record of delivering high quality services

Job Title     Health Services Manager

Location     Cooperscroft Care Home, Potters Bar, Hertfordshire

Reports to  Home Manager

Direct Reports     Care Team Members, Nursing Team Members.

Direct Reports when Home Manager absent    

  • Housekeeper
  • Administrator
  • Head Chef
  • Activities Coordinator
  • Laundry Supervisor
  • Maintenance

Main Purpose     

To assist the Home Manager, to run the nursing home by supervising and managing the day-to day care needs of residents; providing leadership to all team Members; liaising with health care professionals (both internal and external) to determine the short and long term nursing needs of residents; utilising any advice and information thereby obtained to produce and adhere to care (nursing) plans appropriate to each resident. When the Home Manager is absent take responsibility for the day to day running of the Care Home ensuring that all Company policies and procedures and legal requirements are adhered to.

Main Responsibilities  

Care Planning

  • Ensure each resident has a Named Nurse/Key Worker and they are aware of who they are.
  • Complete and audit care plans to ensure all assessment sheets are complete (includes resident details, resident requirements, nutritional risk assessment, Waterflow score, falls risk assessment, continence assessment, manual handling risk assessment, behaviour and general risk assessment).
  • Liaise with GP’s and attend psychiatrist’s regular resident assessments.
  • Monitor care plans to show there is evidence that the care provided is based on the care documentation and that this is the care required by the resident.




  • All residents to have MUST assessment completed monthly.
  • Food and fluid intake charts are in place for those residents with problems relating to nutrition and/or hydration.
  • Carry out Choke assessments on any person with swallowing difficulties.
  • Residents with swallowing difficulties must be referred to the GP/SALT team for further assessment.
  • Ensure residents requiring food via a PEG have a care plan in place.


Infection Control

  • Uphold and promote the Home’s infection control policy. Be the designated lead for infection control within the Home.
  • Ensure that residents with infections have associated care plans which are followed by team Members.
  • Where bed rails are necessary there is a risk assessment which has been signed by the resident (and/or their relative.).
  • Residents at risk of falling must have a care plan detailing the interventions required to minimise the risk.
  • Ensure that any falls are recorded in the accident book and the care plan and you review these in an attempt to prevent reoccurrence.



  • To be responsible for the safe administration of drugs in accordance with company policy.
  • Regularly audit MAR sheets to identify any missing signatures (including creams with active ingredients) and put in place corrective action to prevent future errors.
  • Exercise strict control over recording, ordering and returning medication to the pharmacy.
  • Conduct medication competency assessments.
  • Review to ensure that daily CD checks are recorded and the stock of CDs correlates with the CD book.
  • Responsible for reporting medication errors to the General Manager and GP and following up with thorough investigation.


Resident Safeguarding

  • Ensure that where there are concerns that the resident may lack capacity (Mental Capacity Act 2005) there is evidence that the GP has been contacted to make an initial assessment and this has been documented.
  • Support team Members in their awareness of policy around capacity, consent and managing emergency consent issues.



  • To deploy team Members effectively in relation to nursing and care duties to be covered by controlling the duty rota. Check and monitor time sheets for the unit and monitor the care team Members hours.
  • Delegate appropriately, adopting the principles of fair practice and assessment of competence of nurses and carers.
  • To be responsible for the recruitment and management of nursing team Members.
  • To assist in the maintenance of a safe and healthy working environment by ensuring adherence to Health & Safety policies and procedures.
  • To carry out supervisions (bi-monthly) and annual appraisals of team Members, identifying and reporting training requirements to meet the unit’s need.
  • To effectively liaise with all departments to ensure the smooth running of the home, i.e kitchen, laundry, housekeeping, maintenance.



  • To work with the Home Manager to develop and monitor the performance of financial and operational plans.
  • To share the “on-call” for emergencies arising in the Home, with the Home Manager
  • To be responsible for dealing with the resident and resident’s relations concerning health matters
  • To provide expertise and support in the Company’s application to receive Investors in People Accreditation
  • To conduct investigations in the Home in relation to customer complaints, disciplinary and capability issues.


Job Requirements

Knowledge, Skills and Qualifications      

Essential Requirements:


  • Bachelor’s Degree in Nursing
  • Previous Care Home /supervisory experience
  • Previous experience with management of team Members
  • Relevant experience in medical setting and liaising with healthcare professionals
  • Ability to use Microsoft Word, Outlook and Excel to a good standard
  • Ability to communicate effectively at all levels
  • Satisfactory CRB and POVA checks
  • Good written and communication skills
  • Good time management and organisational skills


Desirable Requirements:

  • RGN – Registered General Nurse