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Our Values


We are true to our guests, our colleagues and ourselves by understanding in detail the needs and expectations of each guest and providing them with best care and customer service, by working as a team and developing our own abilities through training and development.


We provide a warm and safe environment where we focus on the wellbeing of each and every one of our guests. The more we care for the happiness of others, the greater our own sense of well-being.


We demonstrate that we actively care and we recognise we are all equal in the desire for happiness and the right to obtain it; this helps us to be empathetic, responsive and caring towards each guest.